Privacy

GRAZER PRIVACY POLICY

Effective Date: 23 September 2025 Grazer is owned and operated by Grazer Holdings Limited. Our registered office is 147 Station Road North Chingford, London, United Kingdom, E4 6AG.

Welcome to the Grazer Privacy Policy (“Policy”). This explains how we collect, use, store, protect and share your personal data. We suggest reading this in conjunction with our Terms and Conditions of Use. By downloading, registering for, or using the Grazer app (“App”), you agree to the terms outlined in this Policy.

COLLECTION OF INFORMATION

When you download and create an account on Grazer ("Account"), we may collect the following types of information ("Registration Information"):

Name
Email address
Date of birth
Age
Gender identity
Sexual orientation
Location
Photographs
Device information and unique identifiers (e.g., IP address, device ID)
Login method (e.g., phone number, Google, Apple, Facebook)

We also collect information automatically through third party tools about your device, interaction with the App, and login activity.

You may also choose to provide optional information including your political views, religion, or other beliefs. Where you provide such special category data (such as sexuality, political views, or religion), you consent to us processing this information in accordance with Article 9(2)(a) of the UK GDPR.

ADDITIONAL INFORMATION

We collect content you create or share in the App (e.g. messages, photos) and any data submitted when contacting support. We retain records of these interactions and any reports or complaints you or other users submit.

We encourage you to think carefully about the personal information you disclose in your profile or messages, especially sensitive information such as contact details, location, religion, or political views. This information may be visible to other users and shared at your own risk.

USES MADE OF THE INFORMATION

We process your data on the following legal bases: consent, contract, legal obligation, and legitimate interests. We may use your information to:

Provide the core Grazer service (including creating matches)
Display your profile to other users
Authenticate logins and manage account access
Communicate with you (e.g., support, product updates)
Send occasional push notifications (only if enabled)
Investigate misuse, fraud, or safety concerns
Improve and maintain the App (including analytics and debugging)
Comply with applicable legal obligations

DISCLOSURE OF YOUR INFORMATION

We only disclose your personal information in the following limited circumstances:

Your Consent

If you agree, we may share your information for specific purposes.

Service Providers

We use trusted third parties to provide hosting, analytics, SMS/OTP delivery, and related services. These providers may access your data only to perform services on our behalf and are bound by confidentiality obligations.

Law and Harm

We may preserve or disclose your data if required by law or in good faith belief that it's necessary to:

Comply with legal obligations or government requests
Enforce our Terms of Use
Prevent fraud, abuse, or technical issues
Protect the safety of any person

Business Transfers

If Grazer undergoes a merger, acquisition, or asset sale, your information may be transferred as part of that transaction.

Anonymised Data

We may share aggregated or anonymised data (e.g. app usage trends) for research, analytics, or business reporting.

WHERE WE STORE YOUR PERSONAL DATA

Your data is stored securely in the United Kingdom and the European Economic Area (EEA), and may be transferred outside the EEA (e.g., to the United States) when using appropriate service providers. Where we transfer your data internationally, we ensure appropriate safeguards are in place, including Standard Contractual Clauses approved by the UK Information Commissioner’s Office.

We retain your personal data while your account is active. If you delete your account or request that we delete your data, we mark your data for deletion immediately and restrict all access and processing. For security, audit, and abuse prevention purposes, we retain the data in a secure, inaccessible form for 90 days, after which it is permanently deleted.

We use a combination of physical, administrative, and technical measures (including encryption, and access control) to protect your data. However, transmission over the internet is never 100% secure.

LINKS

Our App may include links to third-party platforms (e.g., social media login). If you follow a link to any of these sites, they will have their own privacy policies and terms. Grazer is not responsible for the content or privacy practices of other sites.

MARKETING AND PUSH NOTIFICATIONS

We may send occasional marketing emails if you give us permission.

All push notifications are enabled by default but require your permission when you first open the app. You can change these preferences at any time through your device settings or in-app notification controls.

OUR POLICY TOWARDS AGE

Grazer is intended for users aged 18 and over. We do not knowingly collect data from children under 18. If we become aware that someone under 18 has created an account, we will terminate the account and delete their information, except where retention is necessary to prevent repeat signups.

DATA PRIVACY CONTACT

While Grazer is not currently required to appoint a Data Protection Officer under UK GDPR, we have designated a Data Privacy Lead to oversee data protection matters.

You can contact our Data Privacy Lead at feedback@grazerapp.com with any questions, requests, or concerns relating to this Policy or your personal data.

ACCESS TO INFORMATION & YOUR RIGHTS

Under UK GDPR, you have the right to:

Access a copy of your personal data
Correct inaccurate or outdated information
Delete your account and associated data
Restrict or object to how your data is processed
Lodge a complaint with the UK Information Commissioner's Office (ICO)
Withdraw consent at any time (e.g., for optional data or notifications)

You can exercise these rights by emailing us at feedback@grazerapp.com. We will respond within 30 days in line with UK GDPR requirements.

DATA RETENTION

We retain personal data for as long as necessary to provide the Grazer service, comply with legal obligations, resolve disputes, and enforce our agreements.

This includes:

Retaining deleted account data for up to 90 days to enable recovery or investigate misuse
Retaining limited records such as reports, legal consents, and customer support interactions for up to 5 years to comply with legal obligations and ensure safety
Retaining financial or transaction data (if applicable) for up to 10 years for tax and accounting compliance
Retaining information required to prevent repeat misuse (e.g., for banned users) as long as reasonably necessary

Some data may be retained on the basis of our legitimate interests, including to:

Investigate or prevent misuse of the service
Support safety measures and prevent banned users from returning
Defend against legal claims or comply with ongoing legal obligations

CHANGES TO OUR PRIVACY POLICY

We may update this Policy periodically. Material changes will be communicated to you, for example via email or an in-app message. The current version of this Policy will always be available at https://grazerapp.com/privacy.

APP USAGE ANALYTICS

The Grazer app does not use traditional web cookies, as our platform is a native mobile app rather than a browser-based service. However, we use app-based technologies and trusted third-party providers to collect usage data, detect performance issues, and ensure security. These may include:

Analytics tools to understand how users interact with the app
Crash reporting tools to identify and resolve errors
Device identifiers such as your mobile device's advertising ID (e.g., IDFA for iOS or GAID for Android)
Secure local storage to store authentication tokens and app preferences securely on your device

You can manage some of these technologies through your device settings. For example, you can reset your advertising ID or limit ad tracking via your phone’s privacy controls.

We do not use these technologies for third-party behavioural advertising.

CONTACT

Questions, comments or data protection requests should be directed to our Data Privacy Lead at feedback@grazerapp.com.